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Vylepšení procesu digitální podpory použitím osvědčených postupů přístupem ITIL, Kanban a TOC v multikulturním prostředí
 Králik, Miroslav ; Bruckner, Tomáš (advisor) ; Kalantar Hormozi, Kaveh (referee)
Many companies today have to deal with business processes optimization, ongoing removal of system obstacles and identifying any bottlenecks laying on the way which are preventing us to reach our goals. I would like to show how we have dealt with similar problems in our case applied in the department of web application maintenance. In the first chapter I will introduce the basic information about the history, environment the company operate in and maintenance activities which are part of the process. Following with description all of the system obstacles and bottlenecks identified in the process and possible solutions or improvements for their elimination. In the last chapter I will present the achieved results after my executing of the proposed improvements and if the expectations have been met or not and what positive or negative influence it has brought.
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